This website www.uktwintubs.com is operated by HB8 Trading Ltd (‘we’ or ‘us’). These terms will apply to all your purchases of items from our web site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may change these items from time to time, please check them before you make a new purchase.
You can pay for your order securely via Paypal or credit / debit card. We will take all reasonable care to keep your order details and payment secure, but unless negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
YOUR AGREEMENT WITH US
We will confirm acceptance (or otherwise) of your order as soon as possible by email. A binding agreement arises once we accept your order and we will then charge your Paypal /debit /credit card on acceptance of your order.
Standard delivery is to UK mainland only. However there are certain areas that we are able to arrange shipping to for an additional delivery charge, these are listed below. Please contact us for further information.
Ireland, Isle of Man, Isle of Wight, Jersey, Guernsey, Scottish Isles, Europe
Our delivery is free within the UK mainland
As we carry our most popular products in stock, we are able to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond the quoted days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
*Working days does not include Saturdays, Sundays or public holidays.
When goods are delivered, you or someone on you behalf will be required to inspect the goods. The contract of sale is not complete until you accept the goods at the time of delivery. You are within your rights to refuse part or all of the goods before signing the dispatch note.
If someone, other than you, at the delivery address signs for the goods, Harris Classic Ltd will be entitled to assume that person is authorised by you to accept the goods. The person signing for the goods must be 18 years or older.
If at the time of ordering you make a special request for the goods to be left anywhere other than the specified delivery address (for example “behind a gate”) meaning the goods will not be signed for, Harris Classic Ltd will not accept any responsibility for loss or theft of those goods.
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will supply you with goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
CANCELLATION AND RETURNS INFORMATION
Important information & time limitations
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 3 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
If you receive goods in a damaged condition, please make a note of this on the dispatch note, you will need to notify us of this by email or letter in any case within 7 days from receipt of goods.
Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At the time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by email or letter in any case within 7 days from receipt of goods.
Please note: Do not use an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the items. Because we subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection is £29.99 for a single item. This cost will be deducted from any refund that is due to you. You may return the items at your own expense and we will charge a re-stocking fee of no more than 10%, this will again be deducted from any refund due to you.
You have the right to cancel your order at any time before goods are delivered to you for any reason.
In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
Please note, we are unable to take back items that are bespoke/built to order.
We will reimburse any amounts you have paid to us within 30 days having deducted any return. repackaging or retrieval costs and administration fee if applicable.
If after using your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents). Please contact us at your earliest convenience. We shall then arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
If your item becomes faulty after having been used for more than 7 days, we will arrange to have the unit repaired. There will be a charge for the uplift and re-delivery of the unit but any repairs required will be carried out at no cost providing the fault is covered by the terms of the warranty.
If, in the unlikely event, you wish to make a complaint, please contact us via email@example.com
We shall then fully investigate the matter and contact you within 28 working days from receipt of the email.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
CARING FOR YOUR PURCHASE
Always refer to the operating, care and maintenance instructions in relation to each product.
We have made every effort to describe our products as accurately as possible, the pictures may differ from the items delivered but the specifications will be accurate including the dimensions.
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.
If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department .
Images on our website have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods.
If you have any queries or require further information regarding our products or your purchase, email our customer care department at firstname.lastname@example.org or call our customer care department 0800 061 4775